Terms & Conditions
Last updated: 1 September 2026
Who these terms apply to
These terms govern all use of BookQayam. Sections 1–10 apply to everyone. Sections 11–16 apply specifically to hotel owners and managers who list properties. Sections 17–24 apply to all users.
Part A- All Users
1. Acceptance
By accessing bookqayam.com or making a reservation through our platform, you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not agree, do not use the platform.
We may update these terms from time to time. Continued use of the platform after the updated terms take effect constitutes your acceptance. We will notify registered users by email at least 14 days before material changes apply.
2. What BookQayam Is
BookQayam is an online marketplace that connects travellers with accommodation providers across Pakistan. We act as an intermediary. When a reservation is confirmed, the accommodation contract is formed directly between the guest and the hotel. BookQayam is not the hotel, is not a party to the accommodation agreement and does not own or operate any of the listed properties.
Accommodation providers are solely responsible for the accuracy of their listings, the quality of their rooms and the fulfilment of confirmed reservations. BookQayam does not verify every claim made in a listing but does take action when inaccuracies are reported.
3. Accounts
To make a reservation or list a property you must create a BookQayam account. You must be at least 18 years old. The information you provide during registration must be accurate and kept up to date.
You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Do not share your account credentials with anyone. If you suspect unauthorised access, change your password immediately and notify us atsupport@bookqayam.com.
One person may hold one guest account. Hotel partners may hold one partner account per business entity and may invite staff members with defined roles under that account.
4. Prohibited Conduct
None of the following are permitted on BookQayam:
- Creating fake accounts, fake reviews, fake listings or any form of fraudulent identity.
- Attempting to gain unauthorised access to any account, system or database.
- Using automated scripts, bots or scrapers to extract data from the platform without written permission.
- Making reservations you do not intend to honour.
- Facilitating transactions that bypass BookQayam's payment processing to avoid platform fees.
- Posting content that is defamatory, abusive, discriminatory or violates any third-party rights.
- Using the platform in a way that could damage its reputation or disrupt other users' access.
Violations may result in immediate account suspension or termination without refund of any subscription fees paid.
5. Intellectual Property
All platform software, design, branding, logos and original written content produced by BookQayam are protected by copyright. You may not reproduce, distribute or create derivative works without our written permission.
Content you upload- including reviews, photos and listing information- remains yours. By uploading it you grant BookQayam a non-exclusive, royalty-free licence to display, reproduce and distribute that content for the purpose of operating the platform.
Part B- Guests and Travellers
6. Making a Reservation
When you submit a reservation request, you confirm that all information you have provided is accurate, including guest names, arrival dates and any special requests. A booking confirmation sent to your registered email is your proof of reservation.
Room availability is provided in real time by the property. In rare cases a room may become unavailable after your confirmation is issued. If this happens we will notify you as soon as possible and offer either a full refund or an alternative room of equivalent standard and price.
Reservations made on behalf of other guests are subject to the same terms. The account holder is responsible for ensuring all guests comply with the property's rules during the stay.
7. Payments
Payments are processed securely by Paddle on our behalf. By completing a payment you authorise Paddle to charge the amount shown at checkout to your chosen payment method. All prices include applicable taxes and fees as shown before you confirm.
BookQayam does not store your card number, CVV or banking details. We retain only a transaction reference, the last four digits of your card and the transaction amount.
If a payment fails, your reservation will not be confirmed. You will receive an email asking you to retry with a different payment method. An unconfirmed reservation does not guarantee room availability.
For payment queries, contact billing@bookqayam.com with your booking reference number.
8. Cancellations and Refunds
Each property sets its own cancellation policy, which is clearly displayed before you confirm a reservation. By completing a booking you accept the cancellation terms in place for that specific rate.
Free Cancellation Rates
You may cancel without charge up to the deadline stated on the booking. Cancellations after the deadline are treated as non-refundable, regardless of the reason for cancellation.
Non-Refundable Rates
No refund is issued for cancellations, changes or no-shows under a non-refundable rate. These rates are typically offered at a lower price in exchange for this restriction.
Partially Refundable Rates
A portion of the booking amount is refunded if cancelled by the stated deadline. The refundable amount is shown on the booking details screen before you confirm.
To cancel, sign in to your account, open your bookings and follow the cancellation steps. Eligible refunds are returned to your original payment method within 7 to 14 business days depending on your card issuer.
BookQayam does not issue refunds that exceed the amount charged for the bookingand is not responsible for any consequential costs arising from a cancellation, such as travel or connecting accommodation expenses.
9. No-Shows and Early Check-Out
If you do not arrive at the property on the scheduled check-in date and have not cancelled in advance, the property may treat the booking as a no-show. No-shows are non-refundable regardless of the rate booked.
If you check out earlier than the scheduled check-out date, any unused nights are generally non-refundable unless the property agrees otherwise at the time of early departure. Contact the property directly to discuss early check-out arrangements before your stay ends.
10. During Your Stay
- Follow the property's check-in and check-out times as communicated in your booking confirmation.
- Comply with the property's house rules, including smoking, noise and pet policies.
- Treat the property and its facilities with reasonable care. You are liable for any damage caused during your reservation period.
- Report any issues with the room to the property's front desk during your stay. Raising a concern after check-out limits your ability to seek a resolution.
- The number of guests occupying the room must not exceed the capacity stated in the booking.
11. Reviews
After checkout you may be invited to submit a review of your stay. Reviews must reflect your genuine experience. You may not post reviews for properties where you did not complete a stay, or submit reviews on behalf of others.
BookQayam reserves the right to remove reviews that contain abusive language, false statements of fact or content that violates these terms. We do not remove reviews solely because a property disagrees with the guest's opinion.
Part C- Hotel Partners
12. Listing Your Property
By creating a listing on BookQayam you confirm that you are the owner of the property or are authorised by the owner to list it. You are responsible for the accuracy of all listing content, including room descriptions, photos, rates, available amenities and any restrictions.
Listing content must not misrepresent the property, use photos of a different property or advertise amenities that are not available. BookQayam may suspend or remove listings that generate repeated inaccuracy complaints.
You must keep your availability calendar and room rates up to date. Reservations made based on availability shown in your calendar are binding. If a room becomes unavailable after a booking is confirmed, you are responsible for providing equivalent alternative accommodation at no additional cost to the guest.
13. Honouring Reservations
All reservations confirmed through BookQayam must be honoured. You may not ask guests to cancel so you can re-sell the room at a higher rate, or refuse check-in to a guest who holds a valid confirmation.
If you are unable to accommodate a confirmed guest- for example due to overbooking or property damage- you must arrange alternative accommodation of equal or higher standard in the same city at no cost to the guestand notify BookQayam immediately. Repeated failures to honour confirmed reservations will result in your listing being suspended.
14. Guest Data
Guest booking details shared with you by BookQayam- including names, contact information, arrival dates and special requests- may be used only to fulfil the reservation. You may not use this data for marketing, share it with third parties or retain it beyond what is necessary for the stay and any post-stay tax or legal obligations.
You must not contact guests to redirect future bookings away from the BookQayam platform.
15. Subscription Plans and Billing
Access to the BookQayam hotel management dashboard and listing tools requires an active paid subscription. Subscriptions are billed at the start of each billing period- monthly or annually depending on the plan you selected.
Free Trial
New hotel partners receive a free trial period as specified on the pricing page at the time of registration. No credit card is charged during the trial. If you do not cancel before the trial ends, your chosen plan will be activated and the first billing cycle charged.
Auto-Renewal
Subscriptions renew automatically at the end of each billing cycle using the payment method on file. You will receive a renewal reminder by email before each charge.
Failed Payments
If a subscription payment fails, we will retry it over a short period and notify you by email. If payment cannot be collected after the retry period, your account will be downgraded and your listing will be hidden from guests until payment is resolved.
Price Changes
We will give at least 30 days notice before changing subscription pricing. Continued use of the platform after that notice period constitutes acceptance of the new price.
16. Subscription Cancellation and Refunds
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle. You retain access to the dashboard and your listing until that date.
Subscription fees are non-refundable once a billing period has started, except where required by applicable law. If you cancel mid-cycle, no partial refund is issued for the unused days.
Annual plan refunds: if you purchased an annual subscription and request cancellation within 14 days of the payment date and have not listed any active properties, you may request a full refund by contacting billing@bookqayam.com.
Part D- General
17. Payment Disputes and Chargebacks
If you believe a charge on your statement is incorrect, contact us atbilling@bookqayam.com with your booking or invoice reference before initiating a chargeback with your bank. We will investigate and respond within two business days.
Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is under review. If a chargeback is determined to be invalid after investigation, you remain liable for the original amount plus any fees imposed by the payment processor.
18. Service Availability
We aim to keep the platform available at all times but do not guarantee uninterrupted access. We may take the platform offline for scheduled maintenance, security updates or emergency fixes. Where possible we will give advance notice of planned downtime via email and a banner on the site.
BookQayam is not liable for losses arising from service interruptions caused by third-party infrastructure failures, internet outages or events outside our reasonable control.
19. Disclaimers
Accommodation listings on BookQayam are provided by hotel partners. We do not independently verify every fact in every listing. Descriptions, photos, star ratings and amenity details are the property's own representations.
BookQayam does not warrant that search results will meet your specific requirements, that rooms will be exactly as described, or that any particular property will accept your reservation. We provide the platform on an "as is" basis without warranties of any kind beyond those required by law.
20. Limitation of Liability
To the fullest extent permitted by law, BookQayam's total liability to you for any claim arising from your use of the platform is limited to the amount you paid for the specific transaction giving rise to the claim- either the booking amount or the subscription fee for the current billing period.
BookQayam is not liable for: acts or omissions of accommodation providers; inaccurate listing information; loss of enjoyment during a stay; travel costs or expenses arising from a cancelled or changed reservation; or any indirect or consequential losses.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or for any other liability that cannot be excluded under applicable law.
21. Indemnification
You agree to indemnify BookQayam and its employees against any claims, damages or expenses (including reasonable legal fees) arising from your breach of these terms, your use of the platform in violation of any law or third-party rights, or any content you post or upload.
22. Termination
You may close your account at any time by contacting support@bookqayam.com. Hotel partners wishing to close their account should first cancel their subscription to avoid the next billing cycle being charged.
BookQayam reserves the right to suspend or terminate any account without prior notice if we reasonably believe the account has been used to commit fraud, violate these terms or cause harm to other users. In such cases, outstanding subscription fees are not refunded.
On termination, any active reservations remain binding. A guest with a confirmed reservation under a terminated hotel account will be notified and offered an alternative property or a full refund.
23. Governing Law and Disputes
These terms are governed by the laws of Pakistan. For any dispute arising from your use of the platform, we ask that you contact us first to seek a resolution informally. If a dispute cannot be resolved within 30 days of written notice, it will be referred to the courts of Pakistan, which have exclusive jurisdiction.
Consumer protection laws in your country of residence may grant you additional rights that these terms do not affect.
24. Contact
For questions about these terms or to submit a complaint:
BookQayam Support
General: support@bookqayam.com
Billing: billing@bookqayam.com
Legal: legal@bookqayam.com