The quickest answers to what guests and hotels ask most.
I booked a hotel- how do I contact it?
Every confirmed booking under My Bookings shows the hotel’s phone number and email. For questions about arrival time, parking or special requests, the hotel can answer fastest; for anything about the platform itself, message BookQayam support here.
How quickly does BookQayam support reply?
Messages sent through this page are answered by email within 24 hours, usually much sooner. For anything urgent about a stay that is already underway, the hotel’s own phone number on your booking is the quickest route.
My hotel is listed but a detail is wrong- how do I fix it?
Sign in to the hotel dashboard and update the hotel profile, rooms or photos directly; changes appear on the public page straight away. If you have lost access to the account, contact support from the email address the hotel registered with.
How do I report a problem with a hotel or a review?
Use the form on this page with the hotel’s name and your booking reference. The BookQayam team looks into every reportand a listing that does not match what guests find is taken down until it is corrected.
I forgot my password. What do I do?
On the sign-in page choose Forgot password, enter your emailand a 6-digit reset code is sent to you. Enter the code with a new password and you are back in- the code is valid for ten minutes.